Emintosa offers its clients a 'Simple merchandise exchange', wherein you can raise a return/trade solicitation of an item within 30 days of its conveyance. We additionally acknowledge incomplete returns wherein you can raise a return demand for one or all items in your request.
Stage 1: In the Support area, through your Profile, enter essential subtleties Name, enrolled Phone no., enlisted Email address, Query Type, Issue Type (any place asked), add Description (in like manner), and submit. Help Desk A brief appearance of your Ticket No. will show up on your screen and a mail with similar data will be Emailed to your enlisted address.
Stage 2: The items will be gotten inside 4-5 workdays. A discount or substitution will be started, from thereon. Kindly note, discounts/substitution will be started provided that the items are inappropriate* conditions.
For all correspondence against raised tickets, kindly browse your enrolled email IDs.
If it's not too much trouble, note: For specific showcasing efforts or uber deal periods, uncommon return/trade/discount rules might apply. Data with respect to this is apparent on the advancement standard. For an explanation, kindly go ahead and contact our client care Help Desk
A request for Notebooks/Key Chain/Cable Wrap/Screen Guard will be Replaced within 30 days from the conveyance date provided that the Wrong/Damaged item is delivered.
I Have Received A Damaged Or Defective Item/wrong Product In My Order, How Should I Proceed?
Our shipments go through thorough quality check processes before they leave our stockroom. Anyway in the uncommon case that your item is harmed during shipment or travel, you can demand substitution or undoing and discount. Assuming that you have gotten a thing in a harmed/flawed condition or have been sent an off-base item, you can follow a couple of straightforward strides to start your return/discount within 2 days of getting the request:
Stage 1: Contact our Customer Support group by means of Help Desk inside 2 work long stretches of getting the request. The window for this will open when our conveyance accomplices mark the orders "conveyed". Deferred questions won't be energized on the record of the bundle being opened late.
Stage 2: Share pictures and recordings (JPEG just) with us alongside your request subtleties and your solicitation to return/supplant/discount the damaged/wrong things in your request. Our group will help you according to the approach where your request was sent.
Stage 3: We will get the items within 4-5 workdays. Assuming the returned items are gotten in proper previously mentioned conditions, discount or substitution as mentioned will be started.
Note: If it is an instance of substitution, it is dependent upon the accessibility of stock. In the event that that a substitution may not be accessible, we will recommend you to choose an item from a similar class for which choices will be shared by our group.
Indeed. A fractional return can be made of the entire request contingent upon their singular merchandise exchanges, consequently looking for substitution/discount. Notwithstanding, any item being returned should be returned in full including all parts just as any free gifts or items which showed up with it.
Kindly note, Emintosa starts the discount later the returned thing has contacted us and the quality check is fruitful. Accordingly, the discount inception time might differ by the time taken by the dispatch accomplice to convey the re-visitation of a Emintosa distribution center. If there should be an occurrence of any discount disparities, Emintosa may at its sole tact, demand you impart to us a screen capture of your bank articulation.
Later the discount has been started by Emintosa according to the Returns Policy, the discount sum is relied upon to reflect in the client account according to the accompanying timetables:
For installments done through credit/charge cards or net banking, the discount will be handled to a similar record from which the installment was made within 24-48 business long stretches of us getting the items back. It might take 2-3 extra workdays for the sum to reflect in your record.
For money down transactions, we will start a bank move against the discount sum against the charging subtleties shared by you. This cycle will be finished inside 24-48 business long stretches of us getting the items back and your bank subtleties on email. It will take an extra 2-3 workdays for the sum to reflect in your record.